What is the best moving company

Exposing dubious moving companies

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There are black sheep everywhere - also in the moving industry. The following tips will help to protect yourself from being ripped off when moving by fraudulent shipping companies.

The offer sounds tempting: four professional helpers help out with the move for a mere 160 euros for four hours. That corresponds to an hourly wage of ten euros per man - gross. In the end, however, there is a multiple on the bill, because suddenly unexpected and previously not agreed special services drive the price up. In order not to fall into this trap, a particularly favorable offer should be checked very carefully in advance.

6 tips: distinguish reputable and dubious moving companies

Dubious moving companies often offer their services on leaflets in the mailbox or place advertisements in free advertising leaflets. In addition, cheap price auctions on the Internet are a popular playground for dubious relocation helpers. Often there is only a mobile phone number for contacting the advertisements. The providers can suddenly no longer be reached for complaints - for example if something has broken.

If you want to find out whether a moving company is reputable or not, you should take a closer look at the following points in particular:

Recognize reputable moving companies

Tip 1: Get information about moving companies

Whether a company is reputable or not can often be checked by looking at the moving company's homepage. If there is no proper imprint there: Better hands off.

Reputable freight forwarders are often members of the relevant associations. The following institutions in particular are to be assessed as serious:

  • Federal Association of Furniture Freight Forwarders (AMÖ)
  • Deutsche Möbelspedition (DMS)

By becoming a member, the freight forwarders commit themselves to complying with a standard in terms of quality and conditions for the protection of the customer.

Online reviews can also be informative about a moving company. Experience reports help to decide which companies work seriously and trustingly and which do not.
Communication with the moving professional is another sign. Are questions answered competently or is it rather avoided? Are many unnecessary additional services offered that are actually not needed? A reputable company will specifically cater to the needs of those moving.

Tip 2: Preview by the moving professional

Those willing to move should be suspicious immediately if the freight forwarder does not ask about the actual effort of the move and immediately offers a flat rate. Serious moving companies determine in advance the volume of the transported goods and the size of the old and new apartment in order to estimate the workload and to be able to prepare an offer. These preliminary discussions should also take place free of charge and without obligation - on the other hand, caution is advised.

Tip 3: check the cost estimate

Moving companies usually bill according to the workload and hours, or they offer a fixed price. According to the consumer advice center, the written offer should always include all the agreed services of the moving company - from putting up the no-stopping sign in front of the house to packing material or assembly costs. VAT must also be indicated.

Beware of companies that require prepayment! This is often a sign of dubious companies.

Tip 4: Take a close look at fixed daily prices

Some entrepreneurs offer a fixed price for the entire removal service. But be careful, fixed daily prices are often bait offers: Fraudsters plan far too little working time in advance and charge completely overpriced for every hour that goes beyond this. Those wishing to move should therefore check carefully which services are included in the fixed prices. The scope of services of the fixed price must be determined in detail beforehand and recorded in all details in the contract.

Tip 5: check the equipment you need

A popular trick when it comes to rip-offs when moving: dubious moving companies charge completely excessive prices for services that are taken for granted, such as the use of an outdoor elevator. Those wishing to move should therefore find out in advance how expensive any equipment is usually. Above all, you should make sure that these items are already listed in the contract. Important: Additional equipment does not automatically mean rip-offs. Often it is even more of a savings potential because it saves time.

Tip 6: be careful with your insurance

Removal companies are legally obliged to insure the removal goods and themselves if the vehicle has a total weight of 3.5 tons and more. If damage occurs during the move, the freight forwarder is liable for damage caused by him up to a maximum of 620 euros per cubic meter of transported goods. However, if the total weight of the vehicles is lower, the haulage companies are exempt from statutory insurance.

Therefore, low-cost providers often use small vans to circumvent the statutory insurance requirement and then sell their customers transport insurance at exorbitant prices. Here, too, the following applies: Not every small business with small vans is automatically dubious and transport insurance is not a bad thing per se. It's worth comparing prices to spot a possible black sheep.

That should be in the contract with a moving company

A contract with a moving company should list all items related to the move. This is not just the amount of furniture that is brought from A to B, it is also about the route and possible additional services such as packaging, assembly and, if necessary, the costs for temporary no-parking zones that are required at the moving-out or moving-in location. It should also state how many workers and hours are calculated by the company for the move.

In principle, the following points should be listed in the contract:

  • Date of move
  • Address of both apartments including transport route
  • Scope of the removal goods
  • all services broken down according to costs (packaging material, assembly, moving van, etc.)
  • Price - either as a fixed price or as an hourly wage with the number of workers employed
  • Terms and Conditions (GTC)
  • Liability information and, if necessary, additional insurance

Conclusion: comparing helps

If you take the time to compare different moving companies, you will minimize the likelihood of falling for a black sheep in the industry. Good reviews, a serious demeanor and a meaningful offer are the key to a relaxed move. The important thing is: cheap is not always the best choice - but cheap prices do not immediately mean dubious offers.

At umzugpreisvergleich.de there are over 600 certified moving companies to choose from. Those wishing to move not only get a fully insured move from certified moving professionals, but also all-round support from a moving advisor. Get an offer now:

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Caroline Schiko


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